FAQ
FAQ’s
Here are a few of our commonly asked questions and our answers. Our most common question is “how much?” which the answer is “it depends”.
How much will it cost?
Every requirement is unique and the cost can vary greatly depending on the size and types of structure you desire. We offer a free measure and quote service with a qualified sales representative who can help guide you through the process to ensure you get the best solution for your home. As each of the products are custom made to measure, the best way to get an accurate quote is to contact us and we will arrange an onsite visit.
What range of colours are available?
All of our pergolas are manufactured from aluminium and powder coated to meet your exact requirements. The full range of Jotun powder coating colours are available and can be individually selected to match your home.
The shade sails also come in a selection of fabric colours. These include the most common colour, beige, along with cream, blue, grey red and white. Our sales representative will show you the exact colour samples available. The poles are made from metal so these can also be painted a wide range of colours to ensure they are unobtrusive.
What warranty do you offer?
Our Aluminium Pergolas and Shade Sails are custom manufactured to your exact requirements. We only use the highest quality materials so they’ll give you years of trouble free use. Our Shade Sails are made from Australian engineered HDPE fabric and come with a 10 year warranty and a 5 year warranty on component parts. Our aluminium pergolas and constructed using a powder coated aluminium frame and come with a 5 or 10 year warranty depending on which model is selected.
With a small amount of maintenance, your pergolas and shade sails will withstand the UAE’s tough weather conditions for years to come.
Links to the warranty documents are found at https://safetyscreens.ae/warranty/.
Do these outdoor structures require any maintenance?
All our outdoor products require very basic maintenance. Simply wash the sails and pergolas down every few months or after a major shower or sand storm.
How will they handle the harsh Middle East weather?
All our products have been designed and developed over many years and have proven themselves through stringent product testing. Our shade sail fabric is commonly used in other hot countries such as Australia and has performed extremely well in those conditions. Aluminium is universally employed in the building industry and lasts for decades.
How do I fit shade sails if I’m a tenant and only renting my villa?
This is a common question from the many renters out there who would still like to install our sun shade sails and insect screens. One common option we see is for tenants and landlords to each pay half the cost. A second option is that we provide a guarantee that if within 12 months of installation you move homes, we will move the shades to your new villa providing the size and attachment points are similar.
Who are Pergolas.ae?
We are a Western owned and operated company based in DIP 1, Dubai that was established to fill a gap in providing hassle free consultation and products for outdoor living. We are the trusted experts in home security and outdoor living area enhancements. You may know us from our other brands: Safety Screens and FlyScreens.ae.